1. The agreement

These terms are an agreement between you and the operator of Navri (“Navri”, “we”). Navri is run by an individual based in Alberta, Canada. Navri is not an incorporated company. By creating an account or using Navri you agree to these terms and to the policies they mention: the Privacy Policy, Acceptable Use Policy, AI Usage and Accuracy Policy, Academic Integrity Policy, User-Generated Content and Copyright Policy and, if you buy Pro, the Subscription and Cancellation Policy and Refund Policy.

2. Who can use Navri

You must be 13 or older. If you’re under 18 (or under the age of majority where you live), a parent or guardian must agree to these terms with you and is responsible for your use of Navri. Only an adult, or a parent or guardian, can buy Pro.

If we learn an account belongs to someone under 13, we’ll close it and delete its information.

3. Your account

Give us accurate details and keep your sign-in private. You’re responsible for what happens in your account. Tell us straight away at [email protected] if you think someone else has used it. One person per account.

4. What Navri provides

Navri turns your course material into study plans, lessons, notes, practice questions and AI explanations. Free accounts have limits (for example, 10 Navi AI answers a day). Some features may change, be paused for safety checks, or be removed. We’ll try to warn you before removing something important, and you can always export your data.

Navri depends on internet services that occasionally fail. We don’t promise Navri will always be available or error-free.

5. Your content

You keep ownership of what you upload and write. You give us a limited permission to store, copy, process and display it, and to send it to our service providers (including AI providers), only to run Navri for you. It ends when you delete the content, apart from short-lived backups. Details: User-Generated Content and Copyright Policy.

Only upload material you have the right to use for your own study.

6. AI answers

Navi’s answers are produced by AI and can be wrong. Check important facts against your notes, textbook or teacher. Navri isn’t medical, legal, financial or mental-health advice. See the AI Usage and Accuracy Policy.

7. Using Navri fairly

Follow the Acceptable Use Policy and the Academic Integrity Policy. Don’t try to get around limits, security or other people’s privacy.

8. Navri’s own content

The Navri app, its design, the Navi character, illustrations and sample courses belong to us. You may use them only as part of using Navri. You may share things you make with Navri (like a recap card) for non-commercial purposes.

9. Navri Pro

Navri Pro is a paid monthly subscription. the price, renewal, cancellation and refund rules are in the Subscription and Cancellation Policy and the Refund Policy, and they’re shown again before you pay.

10. Ending the agreement

You can stop using Navri and delete your account at any time (Settings → Privacy). If you have an active subscription, cancel it first so you aren’t charged again.

We may suspend or close an account that seriously or repeatedly breaks these terms, puts others at risk, or that the law requires us to close. Unless it would be unsafe or unlawful, we’ll tell you why, give you a chance to respond, and let you export your data. If we close Navri entirely, we’ll give at least 30 days’ notice where we can, and refund any prepaid time you couldn’t use.

11. Responsibility and the law

We provide Navri carefully but “as is”, and to the extent the law allows we aren’t responsible for indirect losses, such as a lower grade or lost opportunities. If we are responsible for a loss, our total responsibility is limited to the amount you paid us in the 12 months before it happened (or CA$50 if that’s more), to the extent the law allows.

Your consumer rights come first. Nothing in these terms removes or limits any right you have under the consumer protection or privacy laws of your province or territory that can’t be waived.

These terms are governed by the laws of Alberta and the federal laws of Canada that apply there. If you live in another province or territory, you also keep the protections of its laws, and you can bring a claim in your local courts. There’s no forced arbitration and no class-action waiver.

12. Changes to these terms

We’ll tell you in Navri before an important change takes effect and ask you to accept it. If you don’t, your data isn’t deleted: you can export it or delete your account, and any paid time continues under the terms you accepted, unless the law requires otherwise.

13. Contact

[email protected] · Contact and complaints

1. The plan

2. What’s included, and AI limits

Free includes 10 Navi AI answers a day and one course. Pro includes up to 25 courses, cram mode, practice exams and up to 100 Navi AI answers a day.

AI limits reset every day at midnight UTC. A failed AI answer doesn’t count. Short per-minute limits stop overload, and some AI features (voices, transcription, generation) have their own daily limits shown in the app. Limits exist because every AI answer has a real cost; we’ll never lower a paid plan’s published limits during a month you’ve paid for.

3. How to cancel

• In Navri: Settings → Billing & Subscription → Manage subscription, then Cancel subscription on Stripe’s secure billing page. It takes effect straight away; you’ll see the end date.
• Or email [email protected] from your account’s address, or use Help me cancel, and we’ll cancel it for you and confirm by email.
• Cancelling stops future renewals; you keep Pro until the end of the period you paid for.

4. Switching between monthly and yearly

You can’t switch plans in the middle of a period, so you’re never charged twice or surprised by a partial charge. To change, cancel your current plan; when the period you’ve paid for ends, choose the other plan. Your study data stays the whole time.

5. After you cancel

No cancellation fee. Pro continues until the end of the period (month or year) you’ve paid for, then your account moves to Free. Your courses, notes and history stay. Refunds are covered by the Refund Policy.

6. Price changes

If the price changes, we’ll tell you by email and in Navri at least 30 days before your next renewal at the new price, so you can cancel first. A change never affects a month or year you’ve already paid for.

7. Failed payments

If a renewal payment fails, Stripe tries again and we’ll let you know. Pro continues for 3 days while you update your card; after that the account moves to Free until a payment goes through. Nothing is deleted.

8. Receipts and payment details

Stripe emails a receipt for each payment. In Settings → Billing & Subscription → Manage subscription you can see your plan and renewal date, update your card, download invoices and cancel. Billing help: Billing question or [email protected].

1. Where things stand

Navri Pro is a paid plan, and these rules apply to every payment. There is no free trial: the first payment is taken when you subscribe.

2. Refund of your first payment

If you’re not happy, ask within 7 calendar days of the first payment of your first Navri Pro subscription (monthly or yearly) and we’ll refund it in full, including tax. One first-payment refund per person. We may refuse it only if the account was obtained by fraud or is being used to get repeated refunds.

When it’s refunded, your subscription is cancelled and the account returns to Free. Your courses and study data are not deleted.

3. Duplicate charges, billing mistakes and service failures

• Charged twice, or charged after you cancelled? We refund the extra charge in full.
• Charged the wrong amount? We refund the difference.
• Pro didn’t work. If a problem on our side stopped Navri Pro’s paid features from working for 3 or more days in a row in a billing month, we refund that month’s payment or, if you prefer, add the time back.

4. Monthly renewals

You can cancel at any time to stop future renewals (see the Subscription and Cancellation Policy). If a renewal went through that you didn’t want, ask us. We look at each request individually and fairly, for example if you hadn’t used Pro since it renewed, and always in line with the consumer protection law of the province or territory where you live.

5. Your legal rights come first

Consumer protection laws give you rights that this policy can’t reduce. For example, under Alberta’s internet sales rules, you may cancel within 7 days if a seller didn’t clearly disclose required information before you bought, and a cancelled sale must be refunded within 15 days. Where a law gives you a better deal than this policy, the law applies.

6. How to ask for a refund

Use Request a refund (also in Settings → Billing & Subscription), or email [email protected]. Please include:

• the email address of your Navri account
• the date and amount of the charge
• the receipt or invoice number from Stripe’s email receipt, if you have it
• why you’re asking (one line is fine)

Never send your card number. We don’t need it.

7. How we decide and tell you

We aim to reply within 5 business days, by email to your account address, with a decision and the reason. If we need more information, we’ll ask. If we say no and you disagree, reply and ask for a second look, or see the Contact, Complaints and Dispute Resolution Policy.

8. How refunds are paid

Approved refunds are made through Stripe, our payment processor, back to the card or payment method you used. We can’t refund to a different card or in cash. Stripe sends the refund straight away; your bank usually shows it within 5–10 business days.

Please contact us before asking your bank for a chargeback; it’s usually faster. While a chargeback is under review, Pro may be paused.